What to Look for in a Web Design Agency: 5 Questions to Ask
Choosing the right web design agency is crucial for your business. A website isn’t just about looking good online—it’s about creating a digital space where potential customers can connect with your brand, find the information they need, and (hopefully) become loyal customers. But with so many web design agencies out there, how do you know which one is right for you?
To make things easier, here are five questions to ask any web design agency before signing on the dotted line. These questions will help you find a reliable, experienced partner who can bring your website vision to life.
1. What Is Your Experience with Businesses Like Mine?
Not all websites are created equal, and it’s important to know whether an agency understands the unique needs of your industry. For example, an e-commerce site has different requirements than a service-based business. Ask if the agency has experience working with companies like yours—this can mean better insight into what will work best for your site.
From my experience in web design, the more an agency knows about your industry, the quicker they can understand your goals. At J.Tech – Web Design, we’ve worked with Perth businesses across various sectors, from trades to professional services, which makes it easier to create a site that speaks to their audience.
2. What Is Your Web Design Process?
Understanding an agency’s design process gives you insight into how they work and what to expect at each stage. Do they start with a discovery session to understand your brand? Do they provide a timeline? Knowing their process will help you determine if their working style aligns with yours and if they’re thorough in creating a well-thought-out design.
Look for agencies that offer proposals with all the details regarding your project. A clear, structured process often means a smoother project for you.
3. How Do You Approach SEO and Performance Optimisation?
SEO is critical to getting your website in front of the right audience, and it’s not something that can be slapped on at the end. Ask the agency about their approach to SEO and performance optimisation—these should be built into the web design process, not added later.
SEO Insight: An agency focused on SEO will ensure your site loads quickly, is mobile-friendly, and includes on-page SEO basic setups. At J.Tech – Web Design, we know how important SEO is for Perth businesses trying to rank locally, so we build it in from the start.
4. What Support and Maintenance Services Do You Offer?
A website doesn’t end once it’s live—it requires ongoing support to stay updated, secure, and performing at its best. Ask what support services the agency offers, whether it’s troubleshooting, updates, or general maintenance. Reliable support means you have peace of mind knowing help is available if something goes wrong.
An agency that offer maintenance packages or support plans to keep your website running smoothly post-launch is an ideal choice. Regular maintenance isn’t just a “nice-to-have”—it’s essential for the health of your website.
5. Can I See Examples of Your Work and Client Testimonials?
Before you choose a web design agency, ask to see examples of their previous work and client testimonials. Looking at past projects can give you a sense of their design style, quality, and attention to detail. Testimonials, meanwhile, provide insight into how they treat clients and manage projects.
I always tell clients, “If you like our style and see the results from our past work, you’ll feel more confident moving forward.” We’re proud of the results we’ve achieved for Perth businesses and are happy to share our portfolio and client feedback.
Final Thoughts: Find a Web Design Agency That Fits
Choosing a web design agency is a big decision for any business, and it’s worth taking the time to find one that fits well with your needs and vision. Asking these five questions will help you find an agency that understands your goals, has a reliable process, values SEO, offers ongoing support, and has a strong track record.
If you’re looking for a trusted web design agency in Perth, J.Tech – Web Design would be happy to chat with you about how we can help create a website that represents your brand and attracts customers. Contact us today to learn more!